Welcome. How can we help you?
This is the home of our 5-star rated Customer Service Team. We truly enjoy chatting with our customers, so we hope you’ll reach out directly whenever you have a question.
Below you’ll find plenty of ways you can do that, but if you prefer to find answers for yourself, we’ve also listed a bunch of FAQs further down.
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How You Can Reach Us
When you reach out to our Customer Service Team by chat, phone or email, you will reach a real person. And that one person will promptly answer any questions or concerns you may have.
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The Shield
Great question! We're an honest, family-ran business based in Los Angeles, California. We make our commitment to you that you will receive exactly what you purchase from us everytime (masks, filters, and anything else)! Other mask brands are taking advantage of honest customers during this time of need and are not following through on their commitments, or they are shipping orders from China, which can take weeks before arriving! Wear The Shield ships all orders from Downtown Los Angeles, California every time and we are working 7 days a week to make sure we can get these masks over to you.
In addition, our masks are sewn by our talented Production Team here in Los Angeles, California and ship from our warehouse in Downtown Los California. Each of our masks are proudly U.S made with you in mind!
All of our masks are cut and sewn in Downtown Los Angeles, California, in the heart of the garment district by our talented team of production specialists. We believe in making our products in the United States and providing jobs to U.S workers rather than having these masks made overseas! Support Made in America businesses!
Great question! Our masks are 8" in Width and 6" in Height. They come with adjustable ear loops for all ear sizes and are made for both women and men to wear!
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